![]() ![]() This allows a business to build a complete picture of its relationship with its customers so that the customer journey can be personalized.ĭynamics AX is part of the Microsoft Dynamics suite, which contains both ERP and CRM software (which Microsoft now refers to as “apps”). Through the software, users can contact customers and leads, which records and tracks every customer interaction. ![]() It’s a customer relationship management software that helps businesses manage their customer database, generate new leads, engage with their customers, and resolve customer service issues.Īt its most basic level, it’s a database which helps businesses to organize and manage their customer and lead data. Check out our Dynamics CRM FAQ to get the skinny on this leading customer relationship software.ĭynamics CRM: the basics What is Dynamics CRM?ĭynamics CRM is a piece of business software, made by Microsoft. So, if you’ve got questions about Dynamics CRM, we’ve got the answers. ![]() Thinking about implementing Dynamics CRM in your business?ĭeciding on a CRM vendor can be tricky it gets even trickier when you’re sizing up Microsoft Dynamics CRM, with its recent rebrand and multitude of licensing and deployment options.
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